×

From time to time an employer might receive a complaint from an employee. This may or may not be labelled as a formal grievance, but regardless should usually be treated as such. Grievances can take many different forms and therefore managers should be suitably trained in identifying them, as well as dealing with them appropriately.

 

It is crucial to have a clear grievance procedure in place and ensure that your managers can apply this in practice. Financial penalties can be imposed for failure to comply with the ACAS Code of practice in this area, and failure to deal with a grievance in a fair and appropriate manner could expose an employer to a risk of a constructive dismissal or discrimination claim.

 

As with many HR issues, communication and speed are key to resolution. We are proficient in drafting grievance policy documents and letter templates that will assist you in dealing with grievances appropriately and, where possible, maintaining a positive relationship with the employee. If you have received a complaint or formal grievance from an employee then contact the Lamb Brooks Employment Department today.

"You may have to go a long way to find professionals that demonstrate such a high degree of care. All the team are welcoming, polite, efficient and display a sense of humour."

Hugh

Key Contacts

Karen Bristow

Head of Employment Department

Related Articles

Wednesday 16 January, 2019

New Employment Rights Raise a Red Flag for Employers

For employers, there are new requirements on itemised payslips for variable hours and rates of pay. Alongside, the right to payslips has been...

READ FULL ARTICLE
shutterstock_736146328

Thursday 3 January, 2019

Inappropriate Behaviour in the Workplace

Following allegations of inappropriate behaviour against large retailers, businesses of all sizes should take a health-check on their cultural...

READ FULL ARTICLE

Thursday 25 October, 2018

Mind The (Gender) Pay Gap

The BBC has recently been branded 'a disgrace' for how it pays their staff. Ensure your company is compying and treating all staff fairly when it...

READ FULL ARTICLE